General Inquiries

For questions about features, pricing, account management, or billing, please contact our support team at [email protected]. To help us assist you quickly, include the following in your message: your organization name, a brief description of your question, and any relevant identifiers (such as an account or app ID).

Developer Submissions

If you are proposing an integration, plugin, or partner initiative, email [email protected] with the subject line “Developer Submission: [Your Company/Project Name].” Please include:

• Project name and a concise value proposition
• Target platforms and technical stack
• Overview of API usage or integration points
• Proposed collaboration model, governance, and security considerations
• Links to developer documentation or sample assets

Our partnerships team will acknowledge receipt within the same business day and outline the review process and expected milestones.

Response Times

We aim to respond in a timely, predictable manner based on the nature of the inquiry and current workload. Typical timelines are as follows:

• General inquiries: within 1 business day
• Billing or account questions: within 1–2 business days
• Developer submissions: initial assessment within 3–5 business days, subject to complexity
• Urgent service-impact issues: acknowledgement within 2 hours during business hours

Support operates Monday–Friday, 9:00–17:00 UTC, excluding regional holidays. If you reach out outside these hours, your inquiry will be tracked and addressed on the next business day.